About us
Shareholders and investors
Key Concerned Issues
  • Management Performance
  • Market image
  • Products and Services
  • Labor-Employer Relationship
  • Legal Compliance
Communication Channel and Response
  • Annual Shareholders Meeting
  • Instant material information is synchronously published on Market Observation Post System (MOPS) and the company’s website
  • Email box and contact telephone number are provided on the company’s website as communication channels between investors and our company
Key Concerned Issues
  • Customer Service Satisfaction
  • Information System Operation and Sustainable Non-stop Service
Communication Channel and Response
  • Our company provides pre-sale coordination and planning engineers and professional engineers to perform evaluation and planning of complete IT software and hardware solutions, including complete backup and redundancy plans, according to customer’s demand, thereby allowing the IT service system subsequently purchased and constructed to achieve the service level of uninterrupted service.
  • In Taiwan, we have 6 service locations, including Hsinchu headquarter, Taipei, Taoyuan, Taichung, Tainan, and Kaohsiung. For overseas, we have a Chinese branch and numerous offices in Shanghai, Suzhou, Shenzhen, Xiamen, Hefei, etc. We provide service where our customers are located.
  • 0800 toll-free repair window and 7x24x365 whole year non-stop service window. In addition to telephone and mobile phone, call-for-repair service can also be made via E-mail and customized equipment with active text messages for the occurrence of errors.
  • Customer Service Department: Customer Service Center, Ms. Cheng
  • Software and hardware vendors announce updates for software and hardware improvements. Through maintenance and monthly review meeting or quarterly meeting, reports are provided to inform customers and assist customers in arranging evaluation and implementation of update plans.
  • Provide software and hardware performance evaluation analysis report, capable of discovering possible performance bottleneck in advance, and perform a professional adjustment or provide necessary recommendations on expansion purchase to customers, thereby preventing possible crisis of service interruption due to system performance bottleneck.
  • Customer service satisfaction survey is conducted once annually, and the satisfaction survey is divided into a satisfaction survey on service engineer/sales and product. We listen to customer feedback in order to continuously adjust and improve our customer service.
Key Concerned Issues
  • Supplier Management
  • Code of Ethical Management
  • Compliance with Environmental Management Regulations
  • Green Purchase
  • Intellectual Property Rights
  • Occupational Safety and Health
Communication Channel and Response
  • "Regulations Governing Supplier Evaluation"
  • Signing of “Supplier Personal Data Agreement” and “Honesty and Integrity Undertaking”
  • Clearly inform suppliers about relevant regulations required for compliance in the purchase order and also request suppliers to read relevant content carefully, followed by signing back the purchase order
  • Signing of Non-Disclosure Agreement
  • Signing of Supplier Occupational Safety, Health and Environmental Protection Undertaking
  • Signing of Contractor Construction Site Hazardous Factor Notice
  • Irregular Meeting
  • Contact Window: Department of Procurement, Ms. Huang
Key Concerned Issues
  • Labor-Employer Relationship
  • Non-discriminatory
  • No forced labor
  • Anti-corruption
  • Occupational Health and Safety
  • Diversity and Equal Opportunity
  • Protect Disabled
  • Child Labor Prohibited
Communication Channel and Response
  • Contact Window: Human Resource Supervisor, Ms. Lin
  • Convene Labor-Employer Meeting Periodically for Communication
  • Non-scheduled Communication between Supervisor and Staff
  • Provide Health Examination and Consultation to Employees Annually Free of Charge