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Professional Service
Integrated Service
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Fundamental Service
Genesis Warranty Service
Warranty Services (GWS)
Provide standard installation for product and project implementation and subsequent warranty service
Cooperate with the product service contracts of the original manufacturers, plan manpower support service satisfying customer’s demand
Cooperate with the product repair process and service level of the original manufacturers
Genesis Maintenance Service
Maintenance Services (GMS)
Service products include information and communication products of numerous brands and diverse fields
Through systematic service process management, provide excellent service quality
Provide technical service supports of original manufacturers for all products
Customized service evaluation report, provide improvement solution with architecture optimization or most optimal operation maintenance
Genesis Professional Service
Professional Services (GPS)
Project planning and evaluation service, project construction and implementation service, project management service, optimization and after-sale maintenance service
Service products include Data Management, Digital Workspace, Security, SDDC, GeCloud
Genesis Outstanding Service
Optimize Service (GOS)
Most optimal maintenance service solution for reduction of operating cost
Diverse service through flexible purchase of points method
Service provided includes consultation, information and communication health diagnosis, troubleshooting, upgrade service, architecture adjustment, education and training
Service product type includes: Database, server and host machine, backup, storage, network and information security
Maintenance service is available as a system reinforcement service of secondary importance
Genesis Integration Service
Unify Service (GUS)
Provide cross-strait multi-stations, single service management window, respond to customers timely
Uniform dispatch of cross-strait service, shorten troubleshooting time, accelerate recovery of operation
Uniform issue management and major event improvement mechanism
Periodic cross-strait service meeting and service report
Service Level Assurance (SLA) and service performance analysis
Complete technical consultation and planning
Genesis Cooperating Service
Collaboration Services (GCS)
Genesis cooperates with professional teams of original manufacturers and provides professional recommendations of original manufacturers and customized service from Genesis
Provide resource and assistance certified by the original manufacturers, and provide consultant level of service to customers.
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